November 18, 2006
Where Did All the Service Go?
Jeff Matthews breaks down last week's Home Depot earnings call with a great customer service (or lack thereof) angle.November 18, 2006 in customer service, investor relations | Permalink
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Hello, "service" & "communication" is what Home Depot employeess need training in. Marrene & I are not living the dream, we are living a nightmare since we contracted Home Depot to install laminate flooring, sub'd out to Carpet Pro's. The installer started 2pm on day 1 left at 6:30pm. Day 2 9:30 to 6:15pm but, with little or no work done for at least 4 or 5 hours so 2 Home Depot employees and 2 Carpet Pro's employees could inspect the kitchen floor underlayment and how to remove. Today is day 3 and the kitchen floor is still not even close to being ready. This will cost us an additional $800.00, probably 2 extra days. And everything was layed out ahead of time. The phone calls I made to Home Depot on Andreson St. went un-returned until yesterday afternoon. Isn't there some kind of performance standard Home Depot has to live up to?
Sick and tired of Home Depot in Vancouver Wa. Lloyd
Posted by: Lloyd | Jul 18, 2007 9:12:45 AM
